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Reviews

8.4 Review score
Score Breakdown
Cleanliness
8.6
Comfort
8.1
Property location
9.3
Facilities
7.8
Staff
8.8
Value
7.8
Reviews
    nl
    9.2
    18 January 2018
    There are no comments available for this review.
    gb
    7.5
    14 January 2018
    There are no comments available for this review.
    Suzy
    ca
    7.1
    11 January 2018
    There are no comments available for this review.
    Tom
    gb
    3.3
    8 January 2018
    New York is amazing. The hotel is terrible.
    It is difficult to know were to start! We were paying $600 per night for a 'Lux' family room, the room was on the 8th floor, and was tiny with uncomforable and very small beds. The noise from the Air conditioning units (for the whole hotel) were located above our room and made sleep impossible, but even worse the room literally vibrated! Be warned the pictures for the hotel are very misleading. Needless to say we moved to another hotel the next day.
    Zero
    Melanie
    au
    10
    5 January 2018
    Fantastic hotel a stones throw from Times Square
    Super friendly staff that went out of their way to help us out when a snow storm hit. Extremely spacious rooms for the location, a block to Times Square. Lovely restaurant and bar. I can’t wait to stay here again!
    Lee
    gb
    7.1
    4 January 2018
    Clean but size of room were very disappointing
    See above comments
    The bar was very expensive and didn’t feel like a hotel bar, but a bar/restaurant/bistro that happened to be connected to the hotel (if that makes sense!) It seemed to be always full, but I think this was people off the street having a posh meal. We found a much friendlier and cheaper diner 2/3 doors down. Had drinks, breakfast and dinner in their a few days . We were given the wrong room to start with as the information from Booking.com hadn’t reached the hotel. They had accommodated us on 1 adult , when in fact there was 4 (me my husband and two adult children). They had all this information before we arrived as I had requested birthday balloons ( which I would have had to pay for $80 minimum) so not quite sure as to why they thought only 1 person was staying, as I had had personal contact on numerous occasions with the manager???. They were expecting one of our daughters to sleep on a window sofa thing and the other to sleep on a camp bed, but considering the size of the room+ 4 adult suitcases would have made our week stay unbearable. I went and spoke to the evening staff, who were happy to listen to our complaint and they did try their hardest to accommodate us. We had the small room for one night as there was no free rooms available on the Saturday of our arrival. They were happy to move us the next day, which they did. We did have to pay extra for this privalige( $30 x6 days a night extra) !! I’m sure I got fiddled along the way some how!!! We had to pack our things up in the morning, and during the day they moved all our belongings into another room. The room wasn’t any bigger, just smaller beds. Two small doubles instead of the two large queens I was expecting I had paid for in my original booking ‘ King Deluxe Suite ‘ would be expected. We did end up having room for the four of us to sleep at night, and we put our suitcases on the window sofa thing to keep them out of the way on the floor.
    ca
    10
    2 January 2018
    There are no comments available for this review.
    br
    2.5
    2 January 2018
    There are no comments available for this review.
    br
    5.0
    2 January 2018
    There are no comments available for this review.
    Simon
    au
    9.2
    28 December 2017
    Great spot to stay close to Times Square.
    Heating/air con was noisy, no tea or coffee making facilities in room.
    Great location in heart of NYC, friendly reception staff, comfortable and large king sized bed.
    Gabriel
    br
    7.9
    27 December 2017
    Great location, good spot for a few days in NYC
    Family room isn’t that big
    Great shower
    Ricardo
    pt
    7.9
    22 December 2017
    There are no comments available for this review.
    Elizabeth
    ie
    10
    20 December 2017
    A short trip made comfortable and a great location with the City Club hotel!
    The staff in the hotel were excellent and extremely helpful. We would stay here again
    Hns
    sa
    6.2
    19 December 2017
    There are no comments available for this review.
    se
    7.5
    18 December 2017
    There are no comments available for this review.
    Jeffrey
    gb
    10
    11 December 2017
    Very clean, excellent location. And exceptionally friendly and helpful staff
    Patrick_Bou
    fr
    8.3
    8 December 2017
    There are no comments available for this review.
    Ritesh
    gb
    7.9
    3 December 2017
    Great location!
    Harjeet
    gb
    10
    29 November 2017
    Great, really inspiring setup and the staff in the evening were swell.
    Initially being charged room service when I did not have any.
    The evening staff were brilliant - they had a positive vibe and it was really good.
    nz
    2.5
    17 November 2017
    There are no comments available for this review.
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