Frequently Asked Questions
Check-in time is after 3 p.m. As the City Club Hotel operates at a very high occupancy level, we cannot guarantee an early check-in. Please let us know your arrival time and we will do our best to have your room available. We do offer a guaranteed early check-in for select room categories for an additional fee.
Our check-out time is before 12 p.m. We can extend a limited number of courtesy late check-outs up to 12:30 p.m. The City Club Hotel will offer a late check-out after 12:30 p.m. for $25 per half hour up to 2:30 p.m. After 2:30 p.m., you will be charged a half-day rate up to 5 p.m. After 5 p.m., you will be charged a full-day rate for an additional evening.
Where can I park? How much will it cost?
Although the City Club Hotel does not have on-site parking, we have established relationships with a number of parking facilities in the immediate area we can assist with. We encourage our guests to arrive at the hotel and unload their belongings in our loading zone directly in front of the hotel. Our Guest Service Agents will assist with directing you to valet parking (from $60 per day*) or area parking (from $52 per day*). Regardless of where you park, over-sized vehicles may incur additional daily fees.
What identification is required at check-in?
The City Club Hotel requires a government issued ID that matches the name of the reservation to check-in. Guests will not be allowed to check-in if they do not have a valid credit card matching the photo identification.
Do I need a credit card to check-in?
Yes. Guests will not be allowed to check-in if they do not have a valid credit card matching the photo identification. An incidental deposit of $100.00 per evening, with a maximum of $200.00 for the duration of the stay plus room and tax is required at check-in. We accept Visa, Mastercard, JCB, American Express and Diners Club cards.
Can a third party pay for my reservation?
We do not accept credit card authorization forms.
Is there a minimum age requirement to check into the hotel?
Guests must be 21 years old or older to check in or accompanied by an adult.
Can I leave my luggage?
Yes, we can look after your luggage. If at check in your room is not ready yet or in case of early check out after .We will store your luggage free of charge on your check-in and check-out days.
A wireless internet connection is available throughout the hotel and is included in the facilities fee portion of your room rate.
Is there a fitness center?
Although the City Club Hotel does not have an on-site fitness center, we have an established relationship with Blink Fitness. Passes to Blink Fitness are included in the facilities fee portion of your room rate and may be picked up at the Front Desk.
Which are the nearest airports?
The nearest airports are LaGuardia (LGA - 9.2 miles), John F. Kennedy International Airport (JFK - 15.5 miles), and Newark (NJ) Liberty International Airport ( EWR - 16.6 miles).
Which are the nearest train stations?
The nearest railway stations are New York Penn Station (0.8 miles) and Grand Central Terminal (0.3 miles).
How can I reach City Club Hotel from the airports?
The City Club Hotel recommends arranging a private car service or simply taking a yellow taxi to get to the hotel from the airports. Additional alternatives such as an MTA bus, subway, or NJ Transit may be options as well. Please call the hotel Concierge
Do you have a restaurant?
No. The restaurant previously located at the City Club Hotel, db Bistro Moderne, has chosen to remain closed due to the effects of the pandemic.
Is breakfast included in the price?
A Light Continental Breakfast is complimentary and available just off the lobby from 6:30 a.m. to 10am, coffee and tea is served till 6pm
Is room service available? If so, at what times?
Room service is available from Butler Hospitality from 6:30 a.m. to 11:00 p.m. A QR code will be provided at check-in to access the menus and ordering.
Do you have smoking and non-smoking rooms?
No. The City Club Hotel is a completely non-smoking property.
Do you have rooms that have services for those with disabilities?
Yes, we have a limited number of ADA compliant rooms that accommodate those with disabilities.
Do the bathrooms have baths or showers?
A majority of the rooms at the City Club Hotel have showers. We do have a limited number of rooms that do have a bathtub. Please make requests for bathtubs at the time of your reservation and we will do our best to accommodate.
Are pets allowed to stay at the hotel?
Yes, pets are most welcome only dogs $25 per day not more then 30 lbs. Our Guest Service Agents will have you read and agree to our Pet Waiver. An additional credit authorization is required when staying with a pet.
What should I do if I lost or forgot something in my room?
If you discover that you have left something behind, please contact our Front Office Manager, Alfredo Phillips, at firstname.lastname@example.org. City Club Hotel is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by a guest and found after check-out by Housekeeping will be collected, logged, and kept in a secure location for collection by management for up to fourteen (14)
Can I make a group reservation?
The City Club Hotel takes group reservations and offers special pricing. To personally reserve more than 4 rooms for your group, contact our Groups Coordinator at (212) 391-0223, or send your inquiry to email@example.com.
Can I send a package to the hotel?
City Club Hotel will accept or hold packages/boxes for reserved guests of the hotel only. Boxes should arrive no earlier than 10 days prior to the guest’s arrival. Address the package to the name of the guest that the reservation was made under. There is a $5 fee per package per day and there is a limit of 5 packages that can be held per reservation.
Do you have an on-site laundry service?
We do not have a self-service laundry facility on site. However, we do offer dry cleaning. To arrange for dry cleaning, drop your garments off at the Front Desk before 9 a.m. for same day service.